Family Sanchez Insurance DBA Aureus Life ("we", "us", "our") respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, and safeguard your information in connection with our services, including SMS communications.
2. Information We Collect
Contact Information Name, phone number, email address, and other information you provide when submitting forms or requesting services.
Communication Preferences We collect and store your opt-in preferences, including whether you consent to receive marketing or non-marketing SMS messages.
Service Information Details related to insurance inquiries, appointments, quotes, and policy applications.
Website Usage Data Information collected through cookies and analytics tools.
3. How We Use Your Information
We use your information based on your selected opt-in preferences:
If you opted into marketing messages:
Send insurance product special offers and promotional updates
If you opted into non-marketing messages:
Send appointment confirmations and reminders
Provide account notifications related to insurance consultations
Send updates on insurance quote requests
Send policy application updates
We also use your information to:
Provide customer support
Maintain compliance records (opt-in and opt-out tracking)
Improve our services
4. Consent and Opt-In
We only send SMS messages to individuals who have explicitly opted in through our website checkboxes.
Consent is collected separately for:
Marketing messages
Non-marketing messages
Consent is not a condition of purchase.
5. Sharing of Information
We do not sell or share your personal information for marketing purposes.
Important Compliance Statement: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We may share information only with:
Service providers (CRM, SMS platforms, scheduling tools)
Legal authorities when required
6. Your Choices
Opt-Out You may opt out at any time by replying STOP to any SMS message. You will receive confirmation and no further messages will be sent unless you opt in again.
Help Reply HELP for assistance.
Email Unsubscribe You may unsubscribe from emails using the link provided in the message.
7. Data Security
We implement reasonable safeguards to protect your information.
8. Children's Privacy
Our services are not intended for individuals under 13.
9. Updates to This Policy
We may update this Privacy Policy at any time. Changes will be posted with a new "Last Updated" date.
10. Contact Us
Family Sanchez Insurance DBA Aureus Life Address: Mercedes, TX 78570 Phone: 813-954-9400 Email: [email protected]
